The L.E. Smith Company is hiring a new Client Service Team Lead. Candidates interested in applying for the position should submit their resumes at https://www.lesmith.com/contact-us/careers.
Client Service Team Lead
Responsibilities
- Backup support of department for overflow, vacation coverage or turnover
- Project management and client retention
- Efficiently and effectively solve issues with empowerment and management support
- Maintain and coordinate efficient workflow
- Work with department leads to ensure on-time complete and correct orders and jobs
- Hold accountability internally on timelines, processes, and schedules
- Review of accuracy on quoting and order entry
- Daily monitoring of on-time delivery
- Warranty review and processing
- Work closely with home services to ensure proper client expectation
- Review current procedures and ensures all documentation is current
- Facilitate new hire training and team cross-training
Skills
- Encouraging and motivational with team members
- Attention to detail and accurate entry
- Problem-solving, and analytical skills for client and team resolution
- Ability to work collaboratively in a cross-functional team environment
- Organizational and multi-tasking skills
- Excellent client and team communication
- Computer literate including, but not limited to, Microsoft Suite
Qualifications / Experience
- Experience in customer service and leadership
